Zero Tolerance to Violence Policy

All practices, in line with government guidelines, have a ‘Zero Tolerance to Violence’ policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated.

We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.

Patients Responsibilities

All patients are responsible for keeping their appointments and updating the practice if they change their name, address and telephone number (change of contact details) etc.

Practice Mission Statement

L is for Listen to Patients

O is for Open Communication with Patients

V is for Visual Eye Contact with Patients

E is for Explain Treatment to Patients

LOVE

Consent Policy

If you wish to review our Consent Policy, please contact the Practice Manager on 0115 963 2184

Chaperones

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.

Carers

It is helpful to know if you have a Carer (someone who takes on an unpaid caring role) or if you are a Carer for someone else. We have an established Carer’s policy and a Carer’s information pack available from Reception.

Also see Carers Information.

Mobile Phones

It is really important for the practice to be able to contact our patients quickly and easily. In order to do this, if you have provided us with your mobile phone number we will use this to:

  • Send You Appointment confirmations
  • Send you appointment reminders
  • Send you messages regarding results or other information that you need to be aware of
  • Send you relevant health campaigns that are pertinent to you eg Flu clinics
  • Send you other health information that may be useful
  • Send you Friends and Family Survey requests

If at any time you do not wish to receive such text messages please inform a member of the reception team who will be able to opt you out.

If at any time in the future you change your mobile phone number please ensure that you let us know as soon as possible so that we can keep in touch.

Freedom of Information Act

Information available from The OM Surgery under the Freedom of Information Act model publication scheme can be obtained from our Practice Manager.

NHS Summary Care Records

As part of a mandatory, national programme each GP Practice will have to make a summary care record for each patient (unless the patient has already opted out). Please read the information regarding this.If you wish to opt out download and complete the opt out form and return to the Practice (see below).

Information Website

Summary Care Record on the NHS Digital website

Information Leaflets and Opt Out Form

GP Average Earnings

The average pay for GPs working in OM Surgery in the last financial year before tax and National Insurance was £67,819.

This is for 1 GP and 2 locum GPs who worked in the practice for more than 6 months.

All GP practices are required to declare the mean earnings (e.g. average) for GPs working to deliver NHS services to patients based on total list size.

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.