In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.
The practice is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) department at the City Hospital, telephone 0115 969 1169.
Also in the event of poisoning or overdose then attend A&E.
The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible.
Urgent appointments are to discuss one problem only, and we are unable to guarantee that you will be able to see the clinician of your choice.
If you have an urgent medical problem outside normal surgery hours (our opening times can be found here), and you need help fast, but it is not life threatening, call 111. NHS 111 is available 24 hours a day, 365 days a year.
What to do when my Medical Practice is closed:
- If you need medical help fast but it’s not an emergency call 111
- If it’s a life-threatening emergency call 999
NHS 111 is the number to call when you need medical help fast but it’s not a life threatening emergency.
- Calls to 111 are FREE from landlines and mobiles
- NHS 111 is available 24/7, every day of the year
When to call 111
- You think you need to go to Accident and Emergency (A&E) or to another NHS urgent care service
- The surgery is closed and you need healthcare advice
- You don’t know who to call for medical help
When to all 999
- Call 999 for life-threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
During normal practice opening hours the practice remains your first point of contact for all routine requests.
More information about NHS 111 can be obtained at www.nhs.uk/111
Please only visit the Accident and Emergency (A&E) department if it is an emergency.